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Shipping Policy

Last Updated: October 22, 2025

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At Loosh’s Rug Luv, we’re proud to offer nationwide and international shipping so rug lovers everywhere can enjoy our handcrafted creations.
 

Each rug is made and packaged with care to ensure it arrives safely and beautifully at your door.

 

Order Processing

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All orders are processed within 3–5 business days after payment is received.


Custom rug orders may require additional processing time depending on design complexity, material availability, and approval steps.


Once your order has been shipped, you will receive a confirmation email with tracking details.

 

Please note:

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  • Orders placed on weekends or holidays will begin processing on the next business day.

  • During high-volume periods (like holidays or product launches), processing times may be slightly longer — but we’ll always keep you updated via email.

 

Domestic Shipping (U.S.)

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We proudly ship throughout the United States using reliable carriers such as USPS, UPS, or FedEx.
Shipping costs are calculated at checkout based on package size, weight, and destination.

Most domestic orders arrive within 5–10 business days after being shipped.
Delivery times may vary depending on your location and carrier schedules.

 

International Shipping

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We offer worldwide shipping to bring Loosh’s Rug Luv to homes across the globe!
International shipping rates are calculated at checkout based on your destination and package weight.

Please note:

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  • International deliveries typically take 10–21 business days after dispatch.

  • Customs duties, import taxes, and fees may apply depending on your country’s regulations. These charges are not included in our prices or shipping rates and are the responsibility of the buyer.

  • Delivery times may vary due to customs processing or international carrier schedules.

 

Order Tracking

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Once your order ships, you’ll receive a tracking number via email. 
You can use this number to monitor your shipment’s progress directly through the carrier’s website.

If you have not received your tracking email after 7 business days, please reach out to us at looshrugluv@gmail.com.

 

Shipping Delays

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While we do everything possible to ensure timely delivery, Loosh’s Rug Luv is not responsible for delays caused by:

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  • Shipping carriers

  • Customs clearance

  • Natural disasters or weather events

  • Incorrect or incomplete addresses


If your package is delayed or missing, contact us — we’ll do our best to help you locate it.

 

Damaged or Lost Packages

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We take great care to ensure your rug arrives in perfect condition.


If your item arrives damaged, please contact us within 7 days of delivery with photos of the packaging and the rug so we can assist you with a replacement or claim.

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If your package is marked as “Delivered” but you haven’t received it:

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  1. Double-check with neighbors, building management, or your local post office.

  2. If it still cannot be located, contact us at looshrugluv@gmail.com and we’ll help investigate further.

 

Changes or Cancellations

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Once your order has been shipped, we cannot change the shipping address or cancel the order.
Please ensure your information is correct before completing checkout.

If you need to make an update before shipping, contact us as soon as possible.

 

Questions or Assistance

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We’re always happy to help!


If you have questions about your order status, shipping options, or international delivery, please reach out:

 

📧 Email: looshrugluv@gmail.com
 

Thank you for shopping with Loosh’s Rug Luv — where every rug is made with heart, creativity, and care.

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